This is most common problems. It is due to poor connectivity. 

Problem can be anywhere between BRAS - Tier 2 - DSLAM - Modem - PC of the customer.

Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.

If problem is not solved then Reset Modem 

(Back pin (in the hole) to be pressed in switched ON condition)

(Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.) 

If problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. 

If it is blinking, then it is line problem. b)Check Modem to splitter connectivity.

i) Jack in & Jack out the cable of / to the modem and to the splitter

ii)Jack in & Jack out the telephone connection of the splitter.

If lamp is still blinking - then it is due to poor line condition / fault.

The case has to be referred to Area Broadband Team for attending the fault. 

User id and Password problem.

Remedy The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate customer that password has been reset. 

LAN not enabled.

Remedy The LAN Card has to be enabled by following the steps given below.

i)Go to Desktop. ii)Click "My Network Place". iii)Select Properties. iv)Click "Enable the local network". 

Modem or LAN driver problem

Remedy Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver. 

i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of BRAS.

ii)Slack Hour -This problem occurs if PPPoE is corrupted.

Remedy i)Peak Hour - Please try after some time.

ii)Slack Hour - Please load PPPoE again. 

Computer LAN Card problem.

Remedy LAN Card has to be changed. 

Error-734 The PPP link control protocol was terminated. 

Error 629 The port was disconnected by the remote machine. 

Error 640 A NetBIOS error has occurred. 

This behavior can occur if any of the following conditions are true: 

(i) The settings for your broadband dial-up connection to your ISP are configured incorrectly. The broadband dial-up connection's security option is incorrectly configured to use the Require secured password setting To verify this click on Start > Run > and then type ncpa.cpl and click OK. In the resulting window, Right Click on the icon with Wan MiniPort (PPPoE) and select properties and then click on Security. Check up in the text box marked as Validate My Identity as follows should be set to Allow Unsecured Password. If not, please select the said option and click OK to close the windown and try to login now. 

(ii) The simplest way is to recreate the connection after removing the old one.. Error No. 629 and 640 are normally seen on Windows 98 machines. 

(iii) If the error persists, try to delete and add the Net BIOS protocol again. 

Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.

Remedy LAN Card has to be changed. 

From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer.

Remedy The customer is requested to set it right. 

DNS is not responding.

Remedy Ping 61.1.96.69 or 61.1.96.71 and check up whether DNS is responding. Or use some other dns